Experience | Luis Oreamuno
I close the gapbetween what frontlines knowand what leadership decides.
Sabbatical · October 2025 to present
I'm taking a deliberate pause from full-time work to go deep on AI.
At ServiceNow, I ran a lean prioritisation process that helped leadership cut through the noise and align with their teams on what actually mattered. I'm now productising that method as Senseeing: a tool that gives leaders the pattern view their people already have.
The goal is to bring the method, and the AI fluency, back into a senior CX role.
senseeing.com
Training Delivery Manager
Managed a team of 15 Technical Trainers across EMEA at ServiceNow for almost six years. I started by running a lean prioritization process to understand the team's reality fast. That diagnostic became a global rollout across the training organization, giving leadership a clearer view of what to prioritize. Within six months I was assembling a team of volunteer managers to run the same process across other departments, so leadership could quickly map their team ecosystems. The same lens applied to class engagement led to rethinking how we measured KPIs, developing a trainer skills matrix, and surfacing patterns the satisfaction scores were missing.
I had the absolute pleasure of working with Luis for 3.5 years at ServiceNow. I can say without hesitation he is the most exceptional leader I have ever had the privilege of working with. His leadership skills and approach to people management are truly unparalleled, a gold standard for integrity, empathy, and vision.
For around 6 years, I had the pleasure of working with Luis. He consistently demonstrated professionalism, strong communication skills, and a genuine commitment to teamwork. Luis is dependable, thoughtful, and brings a great deal of warmth and insight to any team he's part of.
“Luis managed our EMEA Training Team of 10 to 15 trainers across performance, scheduling, vendor relations, and long-term innovation projects. In all capacities he was a model employee, got excellent performance reviews, and would be an asset to any organization.”
Douglas MilliganSenior Director, Global Training Delivery, ServiceNow
Independent CX Consultant
Continued managing key enterprise accounts for Strategyzer: Nestlé/Nespresso, Honeywell, and Rolex, through a company restructuring. Held the relationships steady and the delivery on track, so the clients had continuity through the transition.
In two days, Luis helped us approach our business development challenges from diverse angles using a combination of different methodologies. The workshop was just brilliant, a real game-changer. An opportunity to work with Luis is highly productive and always inspiring.
Lead Customer Experience Manager
Built the customer success function for an innovation consulting firm working with Fortune 500 companies. Managed C-level relationships with Bayer, Rolls Royce, Nestlé, Roche, and Thales across EMEA and APAC. Designed and executed dozens of innovation workshops (200 to 800 participants). EDF Paris: 800 people, 72 innovation teams, 470 executives. Bayer Catalyst Fund: 400 proposals → 74 funded → 29 advanced → 5 launched with a gross fund potential of €1B as projected by Bayer. Also built Strategyzer's OKR reporting framework from scratch.
One of his most significant achievements was leading our 3-year innovation partnership with Bayer AG, where he managed the executive stakeholder relationships, complex project management, and strategic onboarding processes. [...] Several of those relationships remain active today because Luis invested in trust well beyond individual project cycles. [...] If you need someone to scale complex products or teams while building partnerships that last, I wholeheartedly recommend Luis.
Luis is a rare breed. He is the kind of person you can count on, a professional at everything he does and a friend that makes you feel he has your back. His proactive nature and sheer joy and passion in whatever he undertakes makes it fun for everyone who works with him.
“Luis is the best relationship and account management professional I know. Extremely good at building genuine relationships and working at different levels of the organization to craft and deliver complex engagements. I trust him blindly, and vouch for him wholeheartedly.”
Gregory BernardaFounder, Upruption · Thinkers50 Radar | Co-author, Value Proposition Design“I called him 'Lightning Luis' because he was quick to respond to all my requests and adapt quickly to changing project demands. He was exceptional at managing the group, bringing coaches together and delivering from an operational perspective. Most of all, I appreciated the friendship we developed through our work together.”
Shamira MillerHelping innovation champions transform business ideas into real-world success stories“It's rare that you come across a relationship builder like Luis. He went beyond the scope of his role: introduced OKR training, improved customer operations, and built a coaching network. With his positive and can-do attitude, working with Luis is fun, productive, and always inspiring.”
Franziska BeelerEdTech Product Design & Development“Working with Luis was a real pleasure. I was his client for three years at Strategyzer. He is hands-on, delivers great results, and has a proactive approach. He always adapted to new situations and defined great solutions. Whoever gets to work with him is lucky.”
Henning TrillFormer CIO, Bayer AG · Strategist & Investor in Pharma & Health Innovation“Luis was instrumental in laying the foundation for a strategic partnership between Strategyzer and PwC that is still running strong. A problem solver and solutions designer who brings genuine friendship to every engagement.”
Fernando Yépez, PhDDirector, Strategy & Transformation · PwC | Expert in Organizational Transformation“I truly enjoyed working with Luis at Strategyzer. He is a very diligent and hard-working colleague who is dedicated to creating value for customers. He is considerate and authentic, and at the same time inspiring, both professionally and privately.”
Michael N. WilkensResilience as a Strategy™ · Board-level sparring for owners & CEOs“Luis is such a great person to collaborate with. He put clients first, resulting in strong relationships built on trust. He also led the creation of our internal OKR process to increase alignment across the entire team. For all the value you contributed, thank you, Luis.”
Jonas BaerCFO as a Service · Expert for Innosuisse
External Community Relations Manager
Built membership renewal and growth programs for a global creative industry organization. Increased renewals 43% through direct outreach to CMOs and Chief Creative Directors. Set up the organization's first dedicated CRM system to manage community engagement at scale.
It was an absolute pleasure to work with Luis. His professionalism, commitment, and genuine care for people made every interaction remarkable.
Client Services Manager
Drove business development for a creative staffing agency (HQ: Toronto), expanding it into new markets, US, EMEA, and APAC, by building direct relationships with the world's best agencies. Secured partnerships with Ogilvy, WPP, and HUGE, placing accounts and creative talent: top-tier digital freelancers, motion designers, senior designers, and copywriters. Managed full recruitment lifecycle.
Luis was a valuable addition without reservation. His drive to succeed and genuine care for relationships set him apart.
HR, Recruitment & Training Development
Led HR and training during rapid expansion from 22 to 200 employees, ensuring HIPAA compliance for US healthcare clients. Created training curriculum, employee retention and benefits programs, and built the company intranet, helping set the standard for Almori in the country as a high-growth, low-turnover BPO. Worked closely with leadership to attract international investors who set up their own call centers in Nicaragua, like Etelecare.
Luis always delivers, on time and on budget. He managed to build up a consistently excellent culture by finding and hiring the right people. His contagious enthusiasm for his work is what I miss most about Luis.
Luis always provided key insights on crucial people management issues and strategic guidance. We partnered on compensation evaluation projects and interviewed talent together. His strength in people management makes him a great asset. You want him on your team.
“Luis built training documentation for all our existing programs from scratch and delivered much of it himself. A natural in front of the classroom, and skilled at coaching new trainers. His combination of HR, communication, and project leadership skills was central to our ability to grow the business.”
Michael HessDirector of Operations, Almori BPO Services